Customized & Monogrammed Products: If you have custom built or added a monogram to a stock product it is NOTELIGIBLE for cancellation, return, or exchange.
Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping).
Items are shipped First Class Mail or USPS Priority Mail. Orders custom-made and will ship within 4-6 week.